Terms, Conditions and Procedures

Privacy Policy and Data Collection/Use

Registration:

CDES registration process is very simple:

1. Select your course/program from the desired category.
2. Complete registration and pay.
3. Instantly receive instructions via email (check your email inbox and spam folders).
4. Access the program and claim your CPD credits from the regulatory body.

No pre-registration or membership required for CDES  Seminars and Courses. Your online profile for record keeping purposes is automatically created during your first registration. You may access your profile 24/7 online anytime after that.

We do not accept registration or fee payments at the door. All the registration and fee payment process is completed online via our website.

CDES reserves the right change fees and to close registrations with or without notice, at which point the registration form will be closed.

If you are a licensed professional in Canada, please have your professional registration number (i.e., CPA, LSO, LSBC or other regulatory ID), (if applicable), and your credit card ready in order to complete your registration.

Your registration is confirmed instantly via email once you have successfully completed and submitted your registration and payment for a selected course or program. Note: it is the registrant’s responsibility to provide CDES with his/her accurate contact and registration details.

CDES  is not responsible if the registrant provides incorrect registration information. 

*Updated Record/Profile Keeping Policy: If you have purchased a program between July 1 and  June 30 within a respective calendar year, we have your records saved, and you do not have to create a new account. We do not keep or will have your record of registration or invoices/profile after respective registration term/year. This is deleted by the system automatically every year. For example, if you have registered a program between July 1, 202XX and June 30, 202XX, the profile and registration record will be deleted or archived by the system by July 15, 202XX. This means that the system will delete your profile on July 15, 20XX. You may log in to your program by using the previous registration credentials. If you wish to purchase a new program or event, you have to create a new profile again for the current year. Simply select your program and proceed with registration. 

Bundle CPD Program Registration:

1. The bundle program price includes all CPD events mentioned within. No additional purchase or registration is required.
2. Bundle Program registration is not prorated.
   
3. This registration is only for the current year and will end on June 30, 202XX, regardless of the date of your registration. For example, if you register for this program on or after or July 1, 2021 even on June 15, 2021, the access to the bundle programs will end on June 30 , 2022.
4. You will have instant access to all documentation and programs to claim CPD credits according to the regulator's CPD regulations.
5. There is no refund or exchange once instructions to access the program have been delivered by the system.  24/7 Online Support
6. There is no refund or exchange on any purchase in video format once registration is completed and paid. 

Cancellation

If you have registered for any course/program and wish to cancel , you must notify CDES at least three business days in advance from the date of the live presentation of any course. There is no cancellation or refund for any course or program offered/delivered in video format and available for access at the time of registration.  

A $25 administration charge will apply to process all refund requests.

Cancellations of live webinar registration within 24 hours of the start time will not be refunded. If you fail to attend the live webinar, CDES will provide access to the video recording of the course at no extra cost, if available.

CDES  courses/seminars are available by live online webinar as well as video format, and each has its own registration form. Live webinars are broadcast on the Internet at the time and date mentioned on the registration page. Check your local time and your schedule before you register. Please also ensure that you meet the system requirements to view the live webinar or access video online. The basic requirements are having DSL speed Internet and a desktop PC or smart mobile device which is not more than seven years old.

CDES  also offers recordings of courses/seminars for purchase. These recordings are for online viewing. Login information for the recording is usually sent instantly via email from the time the registration is completed. Some regulatory bodies have restrictions on video CPDs, such as CPD hours for CCIC (formerly ICCRC) recordings, if any, are valid for up to 3 months from the date of the actual event.  You must make sure to access and watch the recording before the expiry date. There is no refund or exchange for recordings purchased.

All CDES  seminar recordings and materials are for the professional development of the paid registrants only. Any further distribution or duplication of seminar materials is strictly prohibited.

If a seminar/course is eligible for CPD hours, the registrant is responsible for submitting credit requests direct to the regulatory body in accordance with its current policy.

Thank you for your interest in CDES educational programs.

If you have any questions or concerns regarding the Terms and Conditions, contact via email at manager@cdecanada.com.

*Effective August 15, 2020