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C.D.E.S. Career Development Education Services
CICC and LSBC Approved CPD Course Provider
Serving RCICs, RISIAs, Lawyers and Paralegals since 2019
Terms
Terms, conditions and procedures
These terms apply to every registration with C.D.E.S., for bundles and for single courses. Registering is your agreement to them.
Effective 1 July 2026. If anything in another C.D.E.S. page differs from this document, this document governs.
Getting started
How registration works
- SelectChoose your course or programme from the category you need.
- RegisterComplete the online form and process your payment.
- ConfirmYou receive instructions by email straight away. Check your inbox and your spam folder.
- AccessLog in to the programme, complete it, and claim your CPD credits with your regulator.
No membership needed
There is no pre-registration and no membership requirement. Your online profile is created automatically during your first registration, and you can reach it at any time.
Payment
Payments and professional information
Online only
We do not accept registrations or payments at the door. All transactions are completed through this website.
What to have ready
Your regulatory ID, for example your CICC, LSO or LSBC number, and your payment card.
Accuracy and fees
Providing accurate contact details is the registrant's responsibility. C.D.E.S. is not responsible for access problems caused by incorrect information given at checkout. C.D.E.S. may change fees or close registrations at any time without prior notice.
Retention
Records and profile retention
C.D.E.S. runs on an annual cycle that follows the CPD Term, 1 July to 30 June. To keep the system clean and to protect data, records are closed and removed after each Term.
- When access ends. Access to programmes and to your records for a CPD Term ends after the 30 June reporting deadline. For the 2027 Term the date is 2 August 2027.
- What is removed. Profiles, registration records and invoices for that Term are deleted or archived.
- New Term, new profile. To buy a programme for a new reporting year you create a new profile. Credentials from the previous Term will not work once the reset is complete.
- Download first. Save your invoices, certificates, agendas and notes before the access date passes. They cannot be recovered afterwards.
What you get
Bundles and how sessions are delivered
Bundle programmes
The bundle price covers every CPD event listed inside that programme. No additional individual registrations and no further payments are required for courses included in your bundle.
Live, then on demand
Sessions are delivered live online, so you can put questions to the speaker and take part with the other attendees. Every live session is also recorded and released as an on demand video.
Cancellations
Cancellations and refunds
This section sets out the full policy. Summaries elsewhere on the site are for convenience only.
- Live webinars. Cancellation requests must be sent by email at least three business days before the live event. A $25 administration fee applies to every approved refund.
- Late cancellations. Requests made within 24 hours of a live event start time are not refundable. If you miss a live session, C.D.E.S. gives you access to the video recording, where one is available, at no extra cost.
- Video and on demand. There are no refunds or exchanges for a course delivered in video format once the registration is complete.
- Duplicate payments. If you pay for the same programme twice, email us your name and the invoice numbers. We refund the duplicate in full to the card you used.
- If a regulator denies a claim. If a regulatory body denies your CPD claim for one of our approved courses, send us the proof and the reason. Where the error is ours, we issue a full refund within 48 business hours.
Delivery
Format and technical requirements
Live webinars
Broadcast at the date and time listed. Check your own time zone before registering.
Video recordings
Available for online viewing shortly after the live event.
What you need
A stable high speed connection, DSL or fibre, and a computer or mobile device running Windows, Mac, iOS or Android that is less than five years old.
Video CPD validity. Under CICC guidance, video CPD recordings are valid for up to 12 months from the original date of the live event, or as the regulator specifies. Watch a recording before its stated expiry date.
Use and compliance
Intellectual property and your own obligations
- Personal use only. C.D.E.S. materials and recordings are for the professional development of the paid registrant alone. Distributing, sharing or duplicating them without authorisation is prohibited and may end your access.
- Claiming your credits. Where a course is eligible for hours, submitting the claim to your regulatory body, whether CICC, LSO, LSBC or another, is the registrant's responsibility, in line with that body's current policies.
- Requirements differ by province. CPD and CLE obligations for legal and other regulated professionals vary across Canada. Check your own law society or regulatory body for the rules that apply to you.
Questions
Getting in touch
Questions about these Terms or about the Privacy Policy go to Manager email.
Questions about access, an invoice, a certificate or a technical problem go to Support email.
Effective 1 July 2026.