Support
Support and frequently asked questions
Everything about reaching us, getting into your bundle, payments, changes and technical requirements, in one place. Support runs by email only. We do not use a ticketing system, so send your question to the right address below and we will reply.
CICC is the College of Immigration and Citizenship Consultants, formerly ICCRC.
Reaching us
Which address to use
Access, invoices, certificates, technical
Support email
The Terms and the Privacy Policy
Manager email
Our standard response time is 24 to 48 business hours. All support is received and delivered by email.
Your bundle
Getting into your programme
- Refresh your sessionOnce you have registered and paid, log out and log back in. That activates your access.
- Use the login buttonIt sits in the top left corner, above the CPD logo.
- Go to your programme pageLogging in takes you straight to your programme landing page. All of your bundle content and the related information sit on that single page.
- If your bundle is not showingLog out and log back in to refresh the portal.
Format and eligibility
- On demand video. Bundles are provided in video format. Live session access is not included and is not required for credit.
- Approval. These programmes are CICC approved for all members, including RISIAs. Live and video formats carry equal CPD credit value.
- Access period. You can watch your videos online at any time until 2 August 2027 for the 2027 CPD Term.
- No duplicate purchases. If a course is already inside a bundle you hold, you do not need to register or pay for it separately.
- Account management. Invoices, account statements and your profile are all in the same login section, top left.
- Expiry is yours to check. Members are responsible for verifying the expiry dates of video CPD events on the College's own website.
Formats
Live sessions and recordings
Live web events
Available only to those registered for the live version, at the date and time given in the agenda.
On demand video
Recordings of the live events, usually available shortly afterwards. Watch by web, mobile or smart device at any time until the access date.
Instant access
Access to your course materials opens as soon as your registration and payment go through.
Money
Payments and billing
- Cards we accept. All major credit cards, including Visa, Mastercard and AMEX. We do not accept other payment methods at this time.
- Paid twice by accident. Email us your name and the invoice numbers. We refund the duplicate in full to the card you used.
- Cannot find your invoice. Invoices are emailed instantly, so check your spam folder first. If it is not there, email us your full name and the course title and we will resend it, provided it is within the current CPD Term.
Changes
Cancellations and changes, in short
- Switching courses. You can ask to switch only while the programme has not yet been presented. Once it has been held, or video access instructions have been sent, changes are no longer possible.
- Missed a live session. Email us with a brief explanation. We can usually give you the recording and update your records to reflect the change of format.
- Refunds. Live webinars need at least three business days notice and carry a $25 administration fee. Video courses are not refundable once the registration is complete.
- If a regulator denies a claim. Send us the proof and the reason. Where the error is ours, we issue a full refund within 48 business hours.
This is a summary
The full cancellation and refund policy, including notice periods and the administration fee, is in the Terms, conditions and procedures. Where this page and the Terms differ, the Terms govern.
Technical
What you need to take part
- A computer running Windows or Mac, or a mobile device, less than five years old.
- A high speed internet connection, DSL or fibre.
- Working speakers, headphones or a microphone.
Access instructions arrive instantly in your registration confirmation email. Follow them carefully to reach the live session or the video portal.
Retention
Records and profile retention
We reset the system once a year, after the CPD Term ends on 30 June. For the 2027 Term, access and records close on 2 August 2027, and profiles, registration records and invoices for that Term are then deleted or archived. To buy a programme for a new reporting year you create a new profile, because credentials from the previous Term will not work.
Download before the date
Save your invoices, certificates, agendas and notes before access closes. They cannot be recovered once the reset has run.
Privacy
How did you get my email address
We gather professional contact information from public sources, including social media, search engines, business directories and stakeholder recommendations. C.D.E.S. respects your privacy and follows Canadian privacy law. You can opt out of our database at any time, either through the unsubscribe link or by asking us to remove you by email.