Communication Skills for Difficult Conversations (Such as Refusals) | Effective Communication During High-Stakes Immigration Conversations

• Location/Format:  Video CPD CCIC Approval in Process (2.0 Hours)
• Presented By: Negin Najjarnejad - RCIC - CPD Educator
• Click here for the educator's bio

Event Objectives:

This session equips RCICs with the emotional and verbal tools
needed to deliver difficult news (refusals, delays, inadmissibility) with professionalism, empathy, and strategic clarity.

This seminar is prepared and presented for RCIC & RISIA

·         Ondemand-Video Format: Registrants will have an opportunity to access the course online 24/7 via web until the expiration of the course as per ICCRC policy or June 30, with in respective CPD reporting year.  Registrant is responsible to read regulator's regulations for reporting and expiration policy. 

Terms and conditions