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C.D.E.S. Career Development Education Services, Continuing Professional Development

C.D.E.S. Career Development Education Services

CICC and LSBC Approved CPD Course Provider

Serving RCICs, RISIAs, Lawyers and Paralegals since 2019

Canada

Professional Communication & Managing Difficult Clients

  • 24 Nov 2026
  • 24 Nov 2027
  • Video CPD (1.5 Hours Substantive - CICC Approved) - Educator: Negin Najjarnejad

Registration

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Title: Professional Communication & Managing Difficult Clients


Description:

Focuses on the "Soft Skills" required to handle delays, refusals, and high-stress scenarios. It covers the ethics of communication under the Code, specifically dealing with uncooperative or aggressive clients.


Prepared and presented specifically for RCICs and RISIAs.

On-Demand Video Format: Registrants enjoy 24/7 online access to this course until its expiration. In accordance with CICC policy, access remains available until June 30 of the current CPD reporting year.

Note: It is the registrant’s responsibility to review the regulator's official regulations regarding CPD reporting and expiration policies.
Terms and conditions


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